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Wikis for Training Teams

Company Wikis Great for Training, Team Collaboration, and More
Learn how to effectively put together a company wiki.

In a Web 2.0 world, survival of the fittest includes have the best technologies implemented.

It doesn't take a huge organization budget to implement a wiki, just a desire to learn and grow coupled with actually getting a wiki organized correctly.
There are quite a few ways to put together a wiki, which may or may not be effective for each organization. Perhaps the best way is to do the following:

  • Focus on key categories to be discussed
  • Allow all employees to contribute and TRACK changes and contributions
  • Keep an archive of older versions and obsolete/outdated information (if we do not learn from the past we are doomed to repeat it, or in some cases are doomed to have to figure it out all over again).
Wikis are probably most useful for training purposes. Large companies may not always be able to devote resources to training new hires, but smaller companies especially do not generally have the time or resources to take into account all of the questions new hires might have. There are a lot of experiences and helpful tips that employees can give to the Wiki to help grow it into an effective, user-friendly system. But what are some of the ways to really make a Wiki effective to organizations of all sizes. Here are some sample tried-and-true tips to jazz-up the effectiveness of a Wiki:

  1. Allow employees to "vote up" useful information or how-to's. If it's useful to enough people, it will likely be useful to more people in the future.
  2. Have separate tabs or tags for content that is geared toward the IT side verses the business side.
  3. Have user access controls that limit changes on a user-level (you might even want to separate our roles for approving changes, which you can do with Sitecore, Ektron CMS, or SharePoint 2007.
  4. Use versioning to quickly role back to older versions of information/documentation if there were better results from an earlier version.

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